Calling the IRS for Stimulus Check Payment Issues or Checking the Get My Payment Tool vs. Getting Through to a Live Agent

With payment now having started for the latest round of stimulus checks, many people are seeing issues with their payments, especially around getting the higher dependent stimulus payment. The IRS have stated there is no action required by eligible individuals to receive stimulus payments and will be done in several batches.

Given the rapid rollout of the stimulus check payments the IRS will only use the payment information in your 2019 or 2020 tax return, whichever was filed latest; or for non filers they will use the information provided via the IRS non-filers tool in 2020 or go to your government agency (for Social Security Recipients, SSI, SSDI or Veterans) for any updated information The means you cannot update bank account/direct deposit or dependent information for this check, unless notified by the IRS.

The IRS have also stated that until the first round of processing is complete (see estimated stimulus payment schedule) taxpayers should not contact their financial institutions or the IRS with payment timing questions. Instead they should check payment status online at the official Get My Payment (GMP) tool on the IRS website.

If you haven’t got your payment by the end of March and cannot see your status updated on the IRS’ GMP tool, that’s when calling IRS EIP hotline (see below for numbers) may be more helpful. At this stage those who have been able to get through to someone at the IRS have confirmed what is said above and don’t panic if you have not yet received your stimulus check payment.

The IRS are also aware of earlier payment issues with the dependent stimulus and other glitches and working on those as their payment and status systems are updated nightly. I will post updates as they come through.

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Which IRS number to call?

You will need to call the automated line number provided in the Economic Impact Payment letter mailed to you if the IRS issued a payment. The EIP information number is shown in the update below (1800-919-9835). At the conclusion of the automated message (meaning a bit of wait as IRS wants to filter out obvious questions) those who need additional assistance will have the option of talking to a telephone representative. Just be patient as it can take a while to get in touch with a live agent.

Here is a real life experience from a reader on how they got through to a live IRS agent after calling the 1800 919 9835 number. Leave a comment if this worked for you.

  1. Don’t press anything at all just listen..
  2. It’ll ask for language preference. Don’t press anything) just wait till the message ends.
  3. They’ll continue to talk. If they start asking you additional questions (that means you messed up or they heard some background noise) hang up try again.
  4. Repeat step 1 and 2 until you start hearing music playing instead of asking you questions.. ( I think it’s like around the 2:10 time of u waiting) . If you hear music playing you got threw you were one of the chosen ones!
  5. I tried 7 times first answer.. I called again to make sure my theory was correct and it took 10 tries. So while not a quick process, it does work.

Who else can I contact if I haven’t received my expected Stimulus Check?

The IRS have clearly stated that people should NOT attempt to call about the issues with their stimulus checks until the initial round of payments is completed. Since they are over 100 million people eligible to get this payment so processing times are long and with millions of tax refunds to process the IRS is not taking calls on this payment.

I can say from personal experience and the many comments I have received on related articles that calling the IRS stage at this point on this topic is pointless. Further the IRS will not call, email, or text you about your stimulus payment for security reasons – so if you get calls or messages from people claiming they can get you a status updates, it’s probably a phishing scam.

The IRS and the agency it falls under, the Treasury Department have not provided any additional guidance or information on how people can report their problems to the IRS other than the stimulus confirmation letter. The rest of us will need to hope that letter will include information on how to report problems, including for those who have not received the stimulus payment they were expecting.


[Update for initial stimulus check payments] The IRS has recently announced that it will be adding 3500 phone operators to answer common inquiries and questions around the Stimulus Check/Economic Impact Payment (EIP).

However the IRS has reiterated that due to COVID mandated federal agency shutdowns, telephone assistance and other services will remain limited, and to use the official IRS website for the latest news and access to frequently asked questions.

GMP/IRS help Number – The number is just an automatic system giving a long message about what and who qualifies, and there are options to listen to more messages but that’s it. I went through each option prompt and it just gave a message for each, said thanks for contacting the IRS and disconnected. In addition the website is no help because although it indicates letters will be sent, which mine was with no help, and my payment status just indicates already sent with no options to get this fixed for my dependent payment. IRS toll line still has no one taking live calls. For anyone interested the numbers I’ve called are below:

IRS Line 1800-829-1040
EIP Letter IRS 1800-919-9835


I’m giving the number that is included in the EIP letter, because I am hoping that someone else will have better luck than I did.


Those who have received their original stimulus payment (around 70 million eligible Americas) can get the status of their stimulus check via the IRS Get My Payment tool. But many are getting the default error, “payment status not available,” which covers many possible issues. People who do get a check will also get a payment confirmation letter which will be mailed to each recipient’s last known address within 15 days after of the stimulus check payment. The IRS has said the letter will provide information on how the payment was made and how to report any failure to receive the payment. It hasn’t been 15 days yet so details on reporting failures is not yet public.

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271 thoughts on “Calling the IRS for Stimulus Check Payment Issues or Checking the Get My Payment Tool vs. Getting Through to a Live Agent”

  1. Hello my 20yo son is a college student has not received his stimulus yet and I am certain he qualifies. He has filed both 2018 and 2019 taxes both single filing status. I do not make enough money to file taxes so there for I do not claim him however he does have to include me on his FASFA application because he is under 24. I have a feeling he is being disqualified from receiving the stimulus based on him being my dependent for FASFA. That is not what the rules state from what I read. Could someone please help me understand the rules better? Thank you!

    Reply
    • He’ll need to call 800-919-9835 and say that he wants to make sure he isn’t being claimed as a dependent on Tuesday.

      Reply
    • Fasfa also ties with the IRS so if he’s claimed as a dependent on there then yes that disqualifies him sorry…

      Reply
  2. My husband got the letter from Trump stating that his $1,200 payment was issued on for something it also left a an account number that it was issued to the last four ending numbers we have no idea where they came from we left a direct deposit account number but it wasn’t the one that they have listed how do we figure that out does anybody know

    Reply
    • Go to irs.gov and search for get my payment frequently asked questions and answers, select Payment Issued but Lost, Stolen, Destroyed or Not Received, it’ll have a link How do I request a Payment Trace on my Economic Impact Payment? for more information on a payment trace. Once you select it, click on FQ3 and it will have a drop down box, scroll to the bottom a little, it’ll show that you need to file form 3911 and depending on the state you live where you can mail or fax it to, the process takes 6 weeks and then you need to call 800-919-9835 for a status update and to see if they’ll reissue your payment, if you don’t receive any feedback by mail. You can try calling 800-919-9835 as well to start a payment trace but the process time is still 6 wks.

      Reply
      • NO IT WILL TAKE 3 MONTHS TO FINISH THEIR INVESTIGATION ..I STILL HAVENT RECIEVED MY CHECK AND CONTACTED IRS IN JUNE THE 9TH TO BE EXACT , I FINALLY GOT A LETTER IN THE MAIL FROM IRS SAYING THEY NEVER GOT A RESPONSE FROM THE BANK THEY SENT MONEY TO , ……SOOOOO NOW THEY HAVE TO INVESTIGATE AGAIN AND IT WILL TAKE ANOTHER 3 MOS SO DONT HOLD YOUR BREATH

        Reply
    • You can either go the IRS.gov and print off 3911 to start a payment trace and fax or mail it, or you can call in and request a payment trace. The process takes 6 weeks.

      Reply
  3. It is now aug 20th still no stimulus check…get my payment portal a real joke.of course i go on the site..says “payment status not available,we are working on this”..5 month,s? Instead of spending trillions, how about just millions and answer the phone?..i receive s.s direct deposit for 7 years..and made an address change with p.o and dmv 9 months ago.?..good thing i didnt wait for that check to pay bills..Thanks…for nothing…p.s.if you have insomnia call the i.r.s. number that will surely help..

    Reply
    • I’m sorry your payment hasn’t arrived as of yet. Payment status not available means they’re still processing your info and unfortunately you would have to continue to wait but make sure you also update your address with IRS by downloading and printing off the form 8822.

      Reply
  4. I recently contacted the number above but they could not help me. My question is,
    I’m on SSI so is my 11yr old daughter. I do not file tax returns. so with me being on SSI as well as having a dependent who is on SSI I just filed the ‘non-filers payment tool’s with all of my info as well as my child’s info on the ‘non-filers payment tool’ as well. I got my stimulus check March 13th. I have NOT received the stimulus payment for my child. The representative that I got connected with thru the above listed number, she told me to call this other number that I could ask this new number. Well the new number only has a prompt up report your tax return lost or stolen and I cannot get thru to anyone on the new number she gave me. Therefore my question Is still unanswered. I just want to know why in the world did I get mine but not my child’s payment when her info was on there as well? Can anyone answer this question? Thanks regardless

    Reply
    • There was a glitch with the payments for dependents, the IRS will start to send the missing payments early to mid September, theres nothing further required for you to do except for to wait.

      Reply
      • I still have not received my stimulus check, I even did the non-filers tool thing and still have not received anything. Any help?

        Reply
        • If you’ve filed taxes then there’s no need to do the non filers application. However if your status says Need more information that means you need to enter your direct deposit info and you’re eligible for payment. If your status says Payment status not available that means the IRS can’t determine your eligibility for a payment at this time and is still processing your information from your tax return or the on filers application.

    • If you didn’t receive your payment for your dependent you’ll need to file tax form 1040 next year and claim your rebate recovery credit for her payment .

      Reply
  5. I just wanted to say that by calling the number listed above and following the directions by not entering any numbers during the prompts all the way thru I was able to get connected with a live representative, who still could not help me with my question. But none the less I was able to get thru no problem jus by listening all the way thru the prompts until I was jus connected. Thanks for the advice it worked amazingly.

    Reply
  6. It seems like despite the FED and the President telling Congress and the Treasure to get people their money, they are doing everything they can to NOT give people anything. It’s a sign of how this country is now run, all the corporations I know of have gotten their relief grants, $10,000. A buddy of mine just went on vacation to the keys with his $10,000 bonus, he wrote his girlfriend down as an employee and since businesses don’t have to pay back the $10,000 if it’s paid as salary, he got a $10,000 grant.

    Meanwhile, the rest of the country is struggling to even get a $1200 check. I lost faith in the Federal Government a long time ago, I guess I shouldn’t be surprised. At the highest level they’re all corporate puppets.

    Reply
  7. I have been waiting for my child’s $500 and nothing. I have tried to call them but no luck. I either get hung up or music. I had to do the e-file and they told me everything was correct. I just want a simple straight answer. This is getting frusturating.

    Reply
    • As long as your cild was claimed on your taxes you will get your payment and theres nothing further required of you to do. IRs is sending out missing dependent payments starting early to mid September.

      Reply
  8. You guys- on my 4th or 5th attempt to calling 1-800-919-9835 it worked! (sort of)
    I put my phone on mute, touched no buttons, didn’t follow the English / Spanish prompt and eventually I heard the sweet sound of hold music. SUCCESS. After 9 minutes it began to rang. (the anticipation has me like a tenacious teenager the week before prom with no date). The ringing stops. silence except for a few clicks here and there. (Any second now, someone is going to start talking….right?) Alas- I was disconnected.

    Call back and after original auto attendant, silence for about 6 minutes before being disconnected.

    6 more unsuccessful calls where it ended with call prompts.

    I saged the house, buried a statue of St. Jude upside-down in the back yard, consulted a medium, anonymously made a donation to a suicide prevention charity, called the hotline just for good measure, captured a troll and blew into his hair / rubbed his belly, threw a penny into a wish well, high-fived a stranger and kissed a baby.

    Y’all…….. finally- i got the music, and a nice lady answered! I explained very politely (this is key) my situation and she transferred me to an agent who is actually able to look up your account /personal detail. I expressed my concerns about the call dropping or no one ever answering. She said i’ll probably be on hold at least 40 minutes. She also said there’s certainly a chance the call will drop, but when it happens its because the system is overloaded. She also suggested calling first thing in the morning before high call volumes occur. She gets into work 6AM CST.

    Im 26 minutes in. Wish me luck!

    Reply
    • Update:
      After one hour and 48 minutes another nice lady answered. She is putting a tracer on my check to determine if its been lost or stolen. She said it’s a 6-week process, but at least it is something.
      Side note- I had mailed in my form to update my address prior to the stimulus check being sent (about 6 weeks ago) and when she checked my account, the new address still hasn’t been updated.
      She was, however (allegedly) able to update my address over the phone. In theory, if the check ever makes its way back to the IRS it will supposedly be redirected to my new address. If it is never found, supposedly within 6 weeks they will issue a new one and mail it to my new address.

      I am holding out hope!

      I hope this info helps someone else out there in a similar situation.

      Reply
        • Diane, that’s the first person who picks up. you have to be very nice to that person so they will put you through to the next person. Its the second person who can take that info.

      • 7/29 Update:

        Since my original successful call where they put a tracer on my check and said it was a 6 week process, I haven’t ever received the newly issued check.

        I started the process of trying to get through over this morning at 7AM. At 9:30 AM a woman answered.
        I explained that I was hoping to get information on the status of either the tracing of the originally mailed check or if they have issued another, etc. She was giving me out of the box standard answers like check the website, be patient, etc. I kept insisting she transfer me to the department where they can look up your information and she kept refusing.
        Finally she gave me a number and said that there is an actual agent taking calls at this number. I asked her for a back-up number in case i get an automated msg or it doesn’t work. She said this is the only number to talk to a person about Stimulus check issues. I called it. the first time there was an auto attendant briefly initially and then silence for a long while until it eventually disconnected. I’m on call two and silence 5 mins in. If this ever works i will share the number she gave me. Stay Tuned.

        Reply
        • It finally came. I plan on using the money to pay for the mental health bills all the calls to the IRS have caused. ;)
          Good Luck everyone.

    • I just called the number 1-800-919-9835 and asked how long b4 getting my stimulus check. My tax return was processing for the longest time. I filed electronically on April 16th and it finally processed completely on June 22nd. Over 6 weeks it took to just do that. I did reach someone the first call i made to the 919-9835 number and she wasnt able to tell me anything excep it could take 4-6 weeks to get my stimulus once my return was fully processed. wow…thats all i got to say; however, she was very nice and offered to get me to another rep who can look at the account and perhaps see whats going on or any info they may have in ref to my stimulus. Wait time approx 30-60 minutes…lol…here we go again…

      Reply
  9. THIS METHOD TRULY WORKS…TRY IT I HAVE TRIED EVERYTHING ELSE TODAY AND THIS IS THE ONLY ONE THAT PREVAILED AFTER 2 TIMES! THANK YOU SOOOOO MUCH!

    Reply
    • Yes, I followed the instruction and got one rep. answered my phone, finally. but she transferred me to another staff because mine is not an easy question she can answer to. I found no EIP payment due to my invalid SSN. But it is a mistake made by IRS. I have used my SSN in my lifetime and no problem at all. Even the staff told me my SSN is valid but she did not know how to fix. So she asked me to fill out a 1040 2019 form and write 2020 on the top to IRS with the explanation. I was told I would call again if I do not get the check by this October.
      can you believe this is a solution to me?

      Reply
  10. AHHHHHH!!!!!!! getmypayment says may 1st check was mailed. Nope.. never got it. Now getmypayment says I qualify but gives no date. I should have been in the may 1st group. NO one ot call no one to email no one to answer questions. just phone numbers of run around messages and 700 web pages that all say the same exact irrelevant info. Local office number is disconnected. and thing else redirects you to the prerecorded messages…… I finally used the no pushing any options method and got a hold of a human who transferred me and then i got hung up on ahhhhhh.. I called back got through again. Was transferred again and a message said sorry everyone busy or something and hung up on me again…

    Anyone who things this is free money.. Ha. Ive about put more then 1200.00 in labor into trying to get it… still nothing.

    Reply
    • Sorry that happened to you. Did you file for a missing payment trace, if not that’ll be your first step to do and process takes 6wks, if you did then you’ll need to call in for a status update and ask for your payment to be resubmitted by calling 800-919-9835.

      Reply
  11. My mother’s check was issued to an old address although they have her current information on file. After 2 weeks of trying, finally get a representative that transferred us to dead air. No hold music, no recording that says please hold every so often. After hours of being on hold, not even knowing if we were actually in a queue to speak with someone, we hung up. Called first thing in the morning, received the hold music. On hold for an hour, it rang to speak with a rep, no one answered and dead air again. This is frustrating.

    Reply
    • The same thing happened to me, total BS!! My belief this tactic is intentional to discourage people from calling the IRS.

      Reply
      • No it’s not tactical not used to deter calls. The first reps are there to assist with general questions anything deeper than that they have to transfer you and they don’t know the call volume to speak with an IRS agent. The call can be dropped or longer waiting times.

        Reply
    • If you haven’t submitted form 3911 or called in to get a payment trace then you need to do so, process takes 6wks, if you have please call back and let them know you need to see about getting your payment reissued 800-919-9835.

      Reply
  12. The irs phone number and get my payment tool have been zero help. This is ridiculous how they have done this. They talk about a possible second stimulus, it sure would be nice to get the first one!!!! Thanks for nothing irs!!!

    Reply
    • I know what you mean. The Get My Payment link said my payment was deposited on April 30. May 15 we finally got the letters . One said we would receive 2400 and the other one stated it was retrieved for child support. I was told to file an 8379 form ( Injured Spouse) with my tax return but I’m a non-filer on disability. I don’t file taxes. Can’t get the irs to answer their phones to help with 1 question. Do I write in the blank boxes 1 or 0? Only question I have in order to wait longer for return of payment. Sorry you’re having issues also but nice to know I’m not the only one in the family with the irs hives.

      Reply
    • Hey Mitchell. I completely agree on how ridiculous this is that the irs and treasury department can’t make payments where payments are due. Today is July 28 and the get my payment link showed that our payment was deposited to our bank on April 30. 3 months later we are still waiting. It was taken to offset his child support so for me to receive my half I must file a injured spouse (8379) form with my tax return. If someone would answer the phone, I would have to explain my situation as, “ I’m an injured spouse,non-filer, SSI recipient Needing assistance to file 8379 form for retrieval of my portion of the EIP.” Hope one of us are successful. Don’t think mom can handle both of us being impacted by the impact payment. Lol. Later big brother and best of luck .

      Reply
  13. It said on line to file a non fliers form if you are on SSI so I did and they told me because I did that I got disqualified for the stimulus payment and now i will need to refile for 2020 the same form to possibly get a payment! later this year!! makes no dam since to me??has anyone else had this happen?

    Reply
    • Filing the non filers while you SSI will mess up on you receiving the stimulus. You should only fill out that form to claim dependents if you’re an ssi or ssdi recipient.

      Reply
  14. Been on hold for 3 hours and 22 minutes now. Finally got past prompts after trying 9 times in two weeks. Put on hold after being told I would have 1 hour wait. After waiting 11/2 hours music stopped heard please wait and I am still waiting with no music. I am a retiree and only want to find out if my stimulous will go on direct express card. Don’t understand why I have not gotten one yet. IRS portal tells me nothing different when checking.

    Reply
    • If your status says No Info Available ( they haven’t begun processing you for the stimulus)
      If your status says No Payment Status Available ( they’re still processing your info and unfortunately you would have to continue to wait)
      If you were claimed as a dependent on a tax return then you wouldn’t be eligible for the payment.

      Reply
  15. Called the number and immediately hit “mute” and it worked, after the automated talked for awhile it said to hold and then a rep answered quickly but transferred me. I was on hold for almost exactly 60 minutes. Still no resolution. I was told when my 2019 taxes are processed they could possibly send an additional payment for the difference based off my AIG. She didn’t ask for any of my info so her response was pretty generalized. I would call and try and see what a different rep has to say but it’ll have to be on a different day bc the wait
    Will be an hour or longer again. Hope some other people will at least get a resolution to their issue. Good Luck!

    Reply
  16. I used the “put myself on my and don’t say anything” option and someone picked up quickly. I told her her I didn’t get my stimulus yet. She placed me on hold and then the REAL HOLD TIME began. After holding for 1 hour and 35 minutes. I was told that since I didn’t file 2019 or 2018 tax yet, I won’t get anything mailed. IN-order to get the stimulus, you have to file 2018 or 2019 taxes first (that’s if you obligated to take taxes).

    Reply
    • If you’re not obligated to pay taxes and you son’t receive ssi or ssdi benefits, then you’ll need to do the non filers application by 10/15 to be considered for the stimulus.

      Reply
  17. I’m on SSI & at the beginning they were telling us to use the non filler tool to put in my Children’s info so I dont do taxes &never got my two children’s money! Your method works o got it the 1st tey I put my phone on mute & then they talked to someone & he said he couldn’t get into my info so now they are putting me on the line with someone else I hope they can fix this & give me the rest of my money thank u so much!

    Reply
    • I called the number and was told to go to the IRS website for help and for any questions I have about my child’s missing stimulus check. No help whatsoever.

      Reply
      • Actually it does explain about missing dependent payments on irs.gov . The IRS says it will begin issuing checks in October for those who meet the application deadline; you shouldn’t need to do anything else. However, if you’d like more information, you’ll be able to track the status of your IRS payment by visiting the IRS Get My Payment webpage. From there, you’ll need to provide your Social Security number, date of birth, home address and ZIP code. Only complete the non filers application if you didn’t file taxes or recently had a child to claim the payment for your dependent.

        Reply
  18. I tried the 9835 number a couple of times and finally got the music. Thanks for the tip. Fingers crossed, I’m waiting.

    Reply
  19. Dial 800-829-1040 ~ Press 1 (English) ~ Press 2 ~ then 1 ~ then 3 ~ then 2… then enter the PRIMARY (whose listed 1st on your return) Social Security number…it will ask you to confirm the correct entry by pressing 1. You will here another list of about 6 or 7 options. The last option will say something like: “If you need further assistance please stay on the line” or “For further assistance please stay on the line” or “If you have not heard the topic that addresses your needs, please hold” in either case, just hold. You may be asked a final question, like: “If you owe taxes and agree with the amount, press 1. If this applies to you press 1, if not don’t press anything and just wait.

    Reply
  20. I tried calling the number and using the procedure listed above. I just waited out the prompts, didn’t press anything, and eventually they just ended the call “thank you for calling the IRS.” Not sure how to keep holding if they end the call. Does anyone have additional suggestions?

    Reply
  21. Where is my stimulous check? My husband got his on April 29, but I am still waiting. Where is my check. I have direct deposit for my social security, but you are saying I do not exist. I receive an ssa1099, but still no check. I will pursue legal action, if I am denied a stimulous check.

    Reply
    • my problem is the same as yours ,but my wife got hers i did not get mine,it’s june 3 and still no luck,keep getting that same payment status not available every day.tried calling no live people on phone.did you have any luck yet,thank’s bob

      Reply
    • As long as you weren’t claimed as a dependent you should be able to receive the stimulus check. You’ll need to call 800-908-4490 to verify your identity and go from there.

      Reply
  22. Get my payment website says my check would be mailed on 04/24/2020.
    It’s now 05/30/2020..never got it….but I did get the Trump letter 2weeks later.
    So they have the correct address.
    Not sure which direction to go at this point.

    Reply
    • You are not the only one got my letter and it said that my money had been sent May 13th and there’s nothing in my account today which is June 3rd and there’s nobody to call I see it a lot of us are having the same problem I don’t know what to do either

      Reply
      • Download form 3911 from irs.gov its used to start a trace for your missing payment. Submit a completed Form 3911, Taxpayer Statement Regarding Refund (PDF).
        If you submit the form and you are Married Filing Jointly, both spouses must sign the form;
        Write “EIP” on the top of the form and complete Sections I, II and III;
        Answer the refund questions as they relate to your EIP;
        When completing Number 7 under Section I, check the box for “Individual” as the Type of return; enter “2020” as the tax period and leave the date filed blank;

        Reply
  23. I finally got thru…you have to call the eip and like someone else instructed DONT PRESS ANYTHING and it will ring…THANK YOU SO MUCH FOR THE ADVICE

    Reply
    • I was able to get through several times several weeks ago. One lady told me to just wait another two weeks, and then the next lady informed me they had no direct deposit information for me, even though I’ve been getting SS checks for years! So since the non-filers form is now gone from the website, I had to pay an accountant/tax person to file one for me. He said it was ludicrous they didn’t have my deposit info. I waited an hour and a half each call and you have to speak to a “prequalifer” person first before you get to an info person that can check your SS number and info to see your status.

      Reply
  24. I used the “don’t push any buttons idea” held for 1 hour. GOT REALLY BAD NEWS
    MY HUSBAND PASSED 8/9/2019 AND IN 2018 JOINTLY. THEREFORE THERE IS A GLICH AND THEY WILL NOT RELEASE MY MONEY AT ALL. OH BUT WHEN I FILE “2020” TAXES I CAN TAKE A CREDIT FOR NOT GETTING IT. SHE COULDN’T TELL ME IF I WOULD EVEN GET SECOND PAYMENT IF ONE IS APPROVED. WHERE IS SHOULD I SEND COMPLAINT TOO?

    Reply
    • The IRS doesn’t have any information for the 2nd stimulus because it hasn’t been approved. They’re not denying your payment, you’ll be able to claim credit for that when you file 2020 tax return.

      Reply
  25. I called 800829-1040 yesterday to ask my 1040X in 2018 tax return. I also complained my family has not received the stimulus check even I filed tax return every year in the past 20 years and I provided direct deposit bank information for 2018 and 2019 tax return. I believe I am eligible but IRS shows “we do not have your information yet or you are not eligible. The rep was nice to check my account and told me my stimulus check shows $0.00 due to the invalid SSN. But she said my SSN is valid. I do not know why my SSN is invalid. I’ve never had this issue. Now I need to bear the loss due to the mistake made by IRS. She mentioned some customers’ SSN are expired in IRS system but not. It is kind of crazy. My two colleagues told me they received their deceased grandma’s checks. I am alive but could not get it! IRS needs to have a phone for the problem solving. that information line is a waste!!

    Reply
    • Try calling the id verification line to see if you can get somewhere with them and get the payment then 800-908-4490.

      Reply
  26. I spoke to a second representative after waiting an hour to find out my stimulus was delayed due to an issue that had to be fixed on my tax return which was fixed in February I’m just glad I got some new Information

    Reply
    • I did as was specified above. It took a few call backs to get the music and then about 1 hr on hold, but I was able to speak to an IRS representative.

      On phone now so hopefully it will work out. Thank you ANDY!

      Reply
  27. The first method suggested works but the person was as helpful as the website she is transferring me over to someone else who she said can give more specific information

    Reply
  28. Phone number does not work.. I’m getting really frustrated. I received mine Apr. 29th and nothing for my daughter. Why cant they help answer our questions

    Reply
    • If you filed taxes and she’s under 17 then your payment will come to you, there was a glitch in the system that caused a lot of people not get their dependent but IRS will be sending out those missing payments starting September.
      If you receive ssc or ssdi benefits then you need to do the non filers by 09/30 for her to be considered for the stimulus.

      Reply
  29. The IRS is an embarrassing joke. Why claim to have added reps for phone lines when the phone number only allows you to listen to a long and pointless message about who is eligible. I’ve been waiting for my payment for weeks and the online portal continues to stay status not available. The govt shouldn’t even entertain talks about a second round of stimulus payments if they cannot even deliver the first round in an acceptable time frame.

    Reply
    • Due to the pandemic and limited staffing the IRS is back logged and process times have been delayed even further. The additional reps are to help with any general questions but can’t access your personal or tax acct info. many of these situations are on irs.gov and the answers to the situation. If the portal says no payment status available then there’s nothing that can be done except for you to wait unfortunately. They only do a missing payment trace if your payment was actually sent and you received a notice 1444 letter.

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  30. My mother receives social security benefits and files every year. Her status changed to show a check would be mailed May 8th. No check has been received AND her status has changed back to “you’re eligible but payment date unknown”—-there is no logical explanation as to why this would happen. If people can go back to work or work from home in this country than so can the IRS and have educated representatives answer our calls and questions. I have even written my two cents worth to our state representative…..nothing.

    Reply
    • Because your state representative cam’t over ride the IRS they can try and help investigate but thats about it, they normally respond by mail after a certain amount of time, letting you know who to call for a resolution. You would actually need to call in 800-919-9835 and request a payment trace for her missing payment if you have’t already done so.

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  31. I left a msg on here yesterday. what happened to it ? It is not here. Maybe the irs didn’t like what i said about them. every word was true. on that 919-9835 they just have you go from menu to menu to menu and no one ever picks up to speak to you. So people to help you,that is a flat-out lie. They should tell you no one will ever help you. don’t get their hopes up. I’m former military. I know the govt will mess you over just because they can.

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    • First off, your comments are all here so the world can know you are a crazy person. Second, this website has nothing at all to do with the IRS. Its just a website.

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  32. I don’t know why the IRS says they added all these phone people. They probably added no one and just wanted the public to think it was so. I said the other day that most govt agencies will hang up on you if you are on hold for more than 20 mins. Walmart and the postal service will do the same. Have had it happen plenty of times. One shipping company lost my pkg and tried to tell me it was in my garage. I don’t have a garage and told them so. Then they told me my pkg was in the bushes. I don’t have any bushes. Then they hung up on me. I’d just like to know what is to be done if you as the rep payee don’t receive the EIP as a direct deposit to the Direct express card account. Nothing has been established with regard to that issue. They probably think it is a non-issue.

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  33. So I got my letter for my stimulus check and haven’t been able to get ahold of a representative. My check was mailed to my moms address and she sent it back by accident. How am I able to get it back? It needs to be sent to the same address but I can’t get ahold of anyone at all. Will they resend it? Or am I not going to be able to get it back

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  34. Hi, I’m on SSDI and use Direct Express. I haven’t received any info about my payment. I’m still waiting for my FIRST stimulus payment. I didn’t fill anything out cause they said I don’t need to? So I’ve been waiting and calling any number I can call without getting any new info. The IRS’s get my payment tool is useless. It’s been saying the same thing ever since this whole thing started. Something like “payment status not available” or something like that? Am I just being stupid by waiting for this check or what? Is it a lost cause? Any suggestions would be great. Thanks -Rick

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  35. My mother in law received her Stimulus check and forwarded it by mail to her credit union. It should have gotten to them by now(2 weeks) even with the slowdown in mail and deliveries. They don’t have it. Has anyone had any experience with getting the stimulus check cancelled and a reissue of a new one. I’m on hold with the IRS EIP hotline as I type this killing time. Thanks.

    Reply
  36. Hi everyone, i got through at 7am to the 1800-919-9835 number after trying 100 times this week. What i learned is If it takes you into the prompts, that means you didn’t get through. If it says stay on the line for more information and takes you to music instead of the prompts you got through. I only had to wait 15 minutes to talk to a representative.
    BUT. Here’s the bad news. The representative was really rude to me. (I filled out a non filer form April 11th and my status still says no info available). I asked her if she could look me up by ssn to check My status. She refused to take my ssn and told me to go to irs.gov every day and check the status of my payment and that it takes 2 weeks for non filer forms to be processed. I told her it had been 6 weeks for me. She said “we are doing the best we can, its not like we can get this done any faster!”. I asked to speak with a different representative regarding my questions because she refused to take my ssn. Then she hung up on me.
    So i didn’t get anywhere or have any questions answered. Good luck to everyone else

    Reply
    • you really and truly got through? I called the taxpayer advocate line (7 minute hold) who transferred me to a regular IRS number (55 minute hold time) who stated she couldnt answer any questions regarding the stimulus payment, (my check never came even though it says it was mailed May 1st). This rep said I needed to call that number thats on the bottom of my stimulus letter. she offered to transfer me. I told her dont transfer me to that number unless I can actually talk to someone. Tired of recordings. She said I would get a live person and transferred me. NOPE GOT THE RECORDING. What can I do to get past all the BS and have them trace my damn check? All that time on hold to get nowhere at all. Sick of the games with this government. So if you truly did get through, tell me what to do. Thanks

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  37. My wife abandoned me and my 3 daughters 6 months ago and the IRS sent the $1500 payment for my kids to the parent who DOESNT care for them in any way and on top of it I entered my bank info to the IRS portal on 4/12 and it’s said the same thing (waiting for a payment date update) for going on 6 weeks now and I FINALLY called the stimulus hotline only to get through to a live person who ONLY knows how to tell you how but to navigate the portal and have NO info on why the IRS accepted my bank Info 6 weeks ago and I still have no idea where or when it’s going to come in. The government just tells everyone to shut up and wait but for how long ? Am I supposed to sit are and be happy the government forced me to lose my job and now refuses to help me with any information about financial relief after not having a single dime come in for 6 weeks and 3 kids to feed and clothe while their mother gets to blow the stimulus money for her kids in herself. THANKS ALOT IRS !!!!

    Reply
    • I’m in the same boat. My ex claimed them on his taxes because I’m on ssdi and don’t file. So he got the money for our kids even though they live with me. He won’t give it to me because he says he deserves it even though his new live in girlfriend has 2 kids and they got paid for all of them as well as their own stimulus. Now of another stimulus is paid he will get the money again for our kids plus hers. It’s very unfair and there is no one to even talk to to fix the problem.

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  38. My wife and I received our stimulus on April 22nd. My wife passed away unexpectedly on May 15. Do I have to return her portion of the stimulus. It posted to our account 23 days before she died.

    Reply
    • Sorry for your loss. I think you can keep the payment since you got the payment before your spouse die. According to the IRS you only have to repay the stimulus payment if “….A Payment made to someone who died before receipt of the Payment should be returned to the IRS. Return the entire Payment unless the Payment was made to joint filers and one spouse had not died before receipt of the Payment, in which case, you only need to return the portion of the Payment made on account of the decedent. This amount will be $1,200 unless adjusted gross income exceeded $150,000. “

      Reply
  39. I want to know why the irs is sending out payments for soc sec people who haven’t filed taxes to be made as a direct deposit as are soc sec benefits. I thought that the treasury dept was sending those out. That was what I heard before. And by the way,all these govt offices like to hang up on you,especially if you have been on hold over 20 mins so keep that in mind.

    Reply
  40. why did the irs lie about adding allegedly 3500 operators? I called their 800-919-9835 and was sent from menu to menu to menu. There was never any sign or indication that anyone live would or could pick up and answer anything. After you go to all menus,you get sent back to the main menu which starts all over again. Now they’re trying to backpedal on what they said about helping people. We’re screwed,America!!! That Get My Payment tool is worthless. Every time I have tried to access it I get sent to an IRS website authorized for irs employees only.It threatens you with consequences should you go into it. What help is that? I have a rep payee and where’s the updated info for the deposit to the Direct Express Card? It was mid April,end of April,first of May,first week of May,mid- May,mid-June. It’s like Trump’s asinine comment about how he tested very positively for the coronavirus.He should worry about all the mail-in ballots for November.

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  41. My taxes have been processing since Feb 9th, before the IRS shut down. Can not get my refund or my stimulus and can’t get a live person on phone

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  42. This is the most informative update I have seen. As a person on SSDI who is still waiting this has been a very stressfull and hopeless situation. Not having a live number to call is ludicrous. It makes no sense whatsoever.

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  43. On get my payment it says that payment status unavailable while everyone around me had gotten theirs and you can’t talk to no one! Very frustrating!

    Reply
    • Having the same problem and some say we will have to wait and use as a credit on next years taxes or maybe they will eventually send a debit card. We should get check like everyone else. I have called several numbers and still no live person to talk to.

      Reply
  44. My stimulus check was scheduled to be mailed April 24th to the wrong address. I tried updating bank info in IRS portal prior to check being mailed and it took my bank account info, but then just left message that my check was scheduled to be mailed April 24th. I did an address change through USPS, printed out form 8822, filled it out and sent it to IRS through mail which was delivered priority and tracked through USPS website, which confirmed delivery, so it was received at IRS. (had to be signed to be received) A few times in the hundreds of times I have called, I was put on hold to get though to a live person, waited for over a half hour, and was hung up on. I have been calling and trying to get an actual human being since April 24th. Still unable to get through. Have tried every number available with no luck yet. I will continue trying until I receive help and receive my EIP. My next step is to set up an appointment to meet with someone in person at an IRS office near me. I look forward to speaking with someone by phone, or in person soon. Please communicate with me. Communication is key* I will not give up.

    Reply
  45. I didn’t get the $500 but got the 1200. Check.i have raised my grand daughter for 14 years.who can I speak to about this I tried the IRS number. It is useless. All I get is automated messages

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  46. In my case the letter states (also website) that my check was issued and mailed on May 01, but I didn’t receive any check. I just want to report the situation, but I am not able to find any means of communication. I have tried to call the number provided on the letter but it only provides some information with no option to report a problem.

    Reply
    • I have the same problem. The IRS GET MY PAYMENT SAYS MY PAYMENT WAS GIVEN OUT A WEEK AGO & SHOWS FOUR DIGITS that I assume was part of the account it was deposited into but they don’t match any of my bank cards or GOVERNMENT ISSUED DEBIT CARD. What did you end up doing, CAN YOU PLEASE SHARE, THANKS

      Reply
  47. I don’t know if this has happened to anyone else but I received the stimulus and my ex wife’s and son’s portions in my bank account (we divorced in 2018). Back in 2018 since I was at the house the majority of the year we decided to file one last time together as we had in previous years. Then for the 2019 year she filed for herself claiming my son. I filed alone. She received her refund early this year. I had to pay taxes. At any rate, she received the letter about the stimulus being deposited. She called me and I explained that the only reason I hadn’t turned it over to her ingredient was because I was concerned that the IRS would also send her a separate stimulus payment and that they would further realize they had made a mistake by sending me the portion that pertained to her/my son. I was trying to get in touch with someone at the IRS because I wanted some guidance from them. Did they want me to return the money to them and they would send it to her? Or should I just give it to her? Honestly I was concerned because if I gave it to her and they did in fact send her a separate stimulus, when they came back to me asking for that money I’d get stuck repaying something that I didn’t use. But unfortunately because there is no one that I am able to speak to I decided to draw up a receipt that we both signed in front of a notary public and was signed by the notary. Now that I’m hearing of debit cards being sent out I’m concerned again that they will over pay her. I just hope that the notarized receipt will be proof enough that she has the money and not me.

    Reply
  48. Saw that live support was now available, so tried to call.
    Listened to every option, and never recieved one to speak with someone. Tried several times…

    Reply

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