The 5 Top Reasons Your Unemployment Claim is Stuck, On Hold, Suspended or Still Pending

This article was last updated on April 28

Despite the “completed” rollout of the latest round of enhanced unemployment extensions, many people are reporting issues with getting their claim processed and as a result facing long delays in receiving their benefits. Here are the main reasons why and where possible I have tried to offer some possible solutions and related articles with more information, which include comment forums where people have encountered such scenarios.

  • People who forget to action official unemployment agency requests or alerts – Many claimants have had their claim get stuck due to not taking action or ignoring critical communication from their state unemployment department. Especially when it comes to new identity verification and documentation requirements as part of all the 2021 program extensions that required existing and potential claimants to take certain validation actions to get the extra benefit weeks added to their account balances. A recent example was in California where many claimants ignored messages or stop payment alerts from the the EDD, which caused their claim to go on-hold and miss several weeks of payments.
  • Waiting on identity verification approvals – As part of new legislation to combat rampant fraud associated with the enhanced unemployment benefit programs, especially under PUA, new identity check requirements were put in place to verify claimants and their eligibility for benefits. This has had two adverse effects when it came to unemployment claims. One it has slowed down claims processing as state agencies had to institute these new ID checks or outsource processing to third parties. Secondly it also inadvertently caught out a lot of legitimate claimants who were flagged as fraudulent in automated system checks. This caused several weeks of delays for many claimants and per the above point if they ignored or missed the official requests for taking required validation actions they saw their claim get stuck.
  • End of Benefit Year (BYE date) – With many folks getting unemployment for over 12 months, they would have passed their benefit year end mark and would normally need to file a new claim to keeping getting paid. For PUA recipients this has not been a big issue as many state UI agencies automatically continued payments for this group of claimants who wouldn’t qualify for traditional, EB or PEUC unemployment programs. But for those eligible for the extended PEUC weeks, they would have needed to file a new claim in the majority of states (New Jersey auto processed new claims for BYE) and if they don’t follow their state’s instructions on filing the new claim, generally at or soon after the BYE date, they could have seen their benefits lapse despite being eligible for extended weeks of coverage.
  • Missing documentation – New federal provisions require PUA applications to show wage evidence documentation and/or it they don’t want to accept the base payment. New claimants in 2021 had to provide this documentation within 21 days or their claim would have been suspended. Existing claimants from last year had 90 days. So many who have seen their claim held up has been due to missing documentation that they generally need to load on to their state UI portal. Once the agency accepts and reviews the documentation, they will follow up for more information or restart the claim, including any retroactive payments.
  • Work Search Requirements – Many states are reinstituting work search requirements which means claimants will need to show evidence for 2 to 5 job searches/contacts (requirements varies by state). Some states – like Florida and Texas – are more thorough than others and have a higher bar and enforcement of work search requirements. If you don’t meet job search requirements, which you normally need to validate when you certify for continuing benefits, your claim could be suspended until you provide the required information.

The above list is not exhaustive and there are many states who are just behind advancing claims or responding to issues due to antiquated systems or resource constraints which have resulted in claim processing delays through no fault of the claimant. Also in many cases many claimants think they are eligible for payments (e.g. in the PUA program) but have not carefully read the eligibility criteria and when they apply or asked to reapply for an extension their claim gets denied. They assume it is stuck, but being denied or deemed ineligible is a different issue. However the solutions below may work for cancelled claims as well.

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How I Can I Get Help With My Unemployment Claim?

If you do face an issue with your claim getting stuck, denied or being put on hold, make sure you review official communication from your state UI agency or on their website to ensure you get compliant with what they are requesting and provide it via their online portals or to an official site/mailing address. Trying to fix it on your own is where you should start. It is also worth searching online (see our UI resource page) or in the many Facebook groups or forums to see if others have run into the same issue and if they had a legitimate fix. Just be very careful as there are a lot of scammers or malicious actors out there trying to steal your money and never provide sensitive information (SSN, address, phone numbers) to an unofficial or non-verified source.

In some cases, you may also find that the claim hold-o could fix itself if due to a temporary technical glitch being resolved or states finally clearing their massive backlog of pending claims that they need to manually verify. This was the case in Virginia and New York where the $300 FPCU was delayed a few times due to system and bank processing issues.

If you have done all this and still cannot get movement on your stuck or pending claim then the best course of action is to call your state unemployment agency’s customer service call center and get help from an live representative. However, reaching a live agent is no easy task and only around 10% to 20% of calls are being picked up or returned at this time given the massive volume of claims and new programs to manage.

Finally, if you cannot solve the issue around your claim getting stuck on your own or via a live agent then consider contacting your local state representative to try and get them to help with your case. This is not a silver bullet solution but these government officials often have more access to other state agencies and can guide you more effectively (especially if they want your vote in the future!).

I do know some people have contacted the media (real and social) or used alternative approaches to get attention for their pending claim, but it will be hard to get a specific resolution to your case via these means as a lot of times the reason for the claim suspension is specific to the claimant. The best advice at this point, if your claim is eligible, is to stay persistent and patient. Once your claim is approved you will be retroactively paid for any missing weeks. Feel free to leave a comment or question below this article and I’ll try and provide you some general guidance.

4 thoughts on “The 5 Top Reasons Your Unemployment Claim is Stuck, On Hold, Suspended or Still Pending

  1. AGREED 150% FOR MARYLAND AS WELL! LAST YEAR, I WENT 5 MONTHS WITH NO $ AND 100’S OF LETTERS TO THE GOVERNOR, 50 STATES CONGRESSIONAL REPS WHO ARE SUPPOSED TO BE HELPING US BC TIFFANY ROBINSON @ MDOL DOES THINGS SLOPPILY. ALWAYS HAS. ALWAYS WILL. LOST ME HOME OF 53 YEARS & MY CAR. . .OF COURSE – AFTER LOSING MY JOB. HAD TO FILE FOR SOCIAL SECURITY 57 YEARS EARLY. WORKED ALL MY LIFE AND PLANNED TO WORK THRU RETIREMENT AGE. OUR BLESSED STINKING GOVERNMENT CUT MY SOCIAL SECURITY BENEFITS FROM 1800 A MONTH (@ RETIREMENT AGE) TO 700 A MONTH, BC I WAS FORCED TO TAKE IT EARLY . . . ALL BC MDOL WOULDN’T DO THEIR FRIGGING JOB. DMOCRATS WANT US GVNMT DEPENDANT AND IT IS SICK DISGUSTING. WORKED MY ASS OFF ALL MY LIFE, RAISED 3 CHILDREN & NOW WHAT? HOMELESS. NO CAR OR JOB. YES MY DEAR PEOPLE – THIS IS THE GOLDEN YEARS – AHEAD OF ITS’ TIME. ALL THE GLORIFIED LIES THAT MDOL HAS THEIR ACT TOGETHER IS JUST THAT. MORE LIES. ENSURING THEY KEEP THEIR JOBS – ALLOWING THE BACKLOG TO STAY OFF THE CHARTS. GO TO HELL GOVERNMENT. KEEP SUPPORTING OTHER COUNTRIES AND GIVING THEM MONEY OUT OF OUR POCKETS, WHILE YOU LITERALLY STARVE US AND CHEAT US OUT OF EVERYTHING WE HAVE WORKED FOR OUR WHOLE LIVES. START WITH SHUMER AND PELOSI – LYING BACKSTABBING FAKE ASS 6 FIGURE SALARIES THAT SHOWS THEY DON’T GIVE A DAMN ABOUT ANYTHING BUT BEING POWER HUNGRY VULGER HOOD RATS. SURE PELOSI – U WANT TO DEFUND THE POLICE, YET PAY 6 FIGURES PLUS A YEAR FOR SECURITY. WOULDN’T WANT TO MEET YOUR MAKER. KARMA IS A *&^%$. SO IF YOU WANT TO GET YOUR UNEMPLOYMENT MONEY – KEEP CALLING. KEEP THEM STEADILY EMPLOYED AND HIGH BAKLOGS – BC THEY ARE NOT GOING TO HELP YOU. THEY DONT GIVE A HOOT HONESTLY. NEITHER DOES THE MEDIA OR ANY OF BIDEN’S THEFT OF ELECTION POSITIONS. GIVE IT UP.

  2. Had 11 weeks deposited into my account early Feb. Was unable to claim and to this day receive only error messages, telling me my claim can’t be processed at this time. Called NJDOL and they admitted to putting down the wrong date, escalated my claim. Spoke to NJDOL APRIL 22nd and was told that I’d receive an email or phone call on April 26th. TODAY April 30th? I called AGIAN because I received NOTHING. The agent on the phone now tells me my claim has to be escalated AGAIN. So now I have to wait ANOTHER 4-8 weeks! Money is in my claim balance! They won’t let me touch it until it’s reviewed! For the 3rd TIME! Over 16 weeks without government approved assistance!! GOVERNMENT APPROVED!!! I’m 50 years old, divorced, with two children. One of which is in college!! The NJDOL is currently ruining my life, if they haven’t done so already! I’ve lost my apartment, car, life savings, and my daughters college money that I started saving at age 25!! Before I EVEN HAD KIDS! Every CORRECT financial decision that I made in my life has been destroyed by the very state that I was born and raised in! I’ve emailed EVERYONE in this state asking for help. And have received ZERO replies. Even the NJDOL’s commissioner! Who has his own Twitter account, ignored the 50+ tweets and DM’s. Even the one I sent last week telling him I’ll be homeless after TODAY! And probably dead soon after. And still NOTHING! Newspapers and media don’t want the real story of what’s happening! And it’s not only me! This is not the way I thought my life would end! I’ve busted my ass for 35 years. Had money taken out of my check every week for unemployment! And this is money that the President of the United States approved! FOR PEOPLE WHO LOST THEIR JOB! A job worth 6 figures!! A job I did since the age of 15!!! I’ve commented on here before, several times. All ignored!!! So yea I’d gladly reach out to a state representative!! Problem is I’ve already done that. The NJDOL loves to tell us to be patient and wait like everyone else. But THEY don’t seem to understand, THE BILLS I PAY FOR LIFES Necessities will not be patient and will not wait! I believe I speak for a lot of other NJ natives when I say “NEW JERSEY IS WITHOUT A DOUBT THE WORST PLACE TO START A LIFE”. On the news or in the paper, I always hear about all the money the US just hands out to third world countries without blinking an eye! But when we have a crisis RIGHT HERE? The money goes out but only to the states that know what the hell they’re doing. How about giving us an ACTUAL EMAIL address for someone or some ANYTHING that won’t be sent back? Every .gov email apparently isn’t working anymore. Especially the ones having to do with THIS MAJOR PROBLEM!!

    I will say this though. I did receive ONE reply. And I received it 10 minutes after I sent it too! Unfortunately it was from the DOL for PA!! The DOL from another state responded to an email that wasn’t meant for them and had no reason to answer it AT ALL! But they did, and they apologized for the situation NEW JERSEY put me in. And that I emailed the wrong agency. Lol. But an important email to the NJDOL? Hahahahaha. This place is a joke!! The commissioner is a joke! If the DOL is so backed up? Why not give some of the 200k unemployed people in NJ SOME JOBS!!!!

  3. I’ve been waiting 42 weeks now because I misnamed a question they got it cleared a month ago and I woke up to a fraud issue now. I can’t win with this now I’m still waiting and all they say is I turned in all needed verification and I’m just waiting for adjudication team to sign off. Now I call a couple times a week and get no where with this matter I can’t feed myself or my children I’m losing everthing I busted my tail off for. This is so unfair and no one cares. When will I be paid I need my money. I can’t find a job no one wants to hire like I need this badly fixed.

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