This article was last updated on November 23
This is summarized from a real life scenario. What would you do in this scenario? Vote on the poll and/or add your comment below.
Alan ordered a $600 jacket online from a well known retailer’s website where he had shopped a number of times before. This was a jacket he really wanted and was looking forward to wear it for an upcoming holiday party.
A week went by and the jacket had not yet been delivered despite the 4 to 5 day shipping window he was promised after he purchased it online. So Alan called up the retailer’s customer service line and after spending 30 mins on the phone with a helpful customer service representative it was determined that the jacket was actually shipped to his old/prior address, as he had not updated his online profile on the retailers website with his new address. He remembers entering his new address when purchasing the jacket but he used the “quick checkout” feature which may have over written the new address with the old address stored in his profile.
In any case the jacket was out of stock and rather then wait another 6 to 8 weeks for a new shipment he said he would just take a refund. The customer service representative obliged and gave the full $600 refund.
Two weeks later as Alan was visiting a friend in his old neighborhood he decided on a whim he would just stop by at his old place to check if the jacket was actually delivered. So when he went there he found that the new home owner had in fact got the jacket. And was actually wearing it that very day! Luckily the new home owner felt pretty guilty and returned the jacket along with the delivery box to Alan. The jacket was in good shape.
So what should Alan do now?
A. Keep the jacket, return the refund. Call the retailer and tell them about the jacket and that he was able to recover it. He keeps the jacket but returns the refund. Though this would mean he would have a slightly “used” jacket.
B. Do nothing. Keep the jacket and the refund. The retailer makes enough money and since this was probably their mistake, it is their loss.
C. Return the jacket and keep the refund. It would be a minor hassle to return the jacket because he would have to drive to their nearest location or call them and organize return shipping.
Vote on the poll below or via this link