This article was last updated on March 18
With payment now having started for the latest round of stimulus checks, many people are seeing issues with their payments, especially around getting the higher dependent stimulus payment. The IRS have stated there is no action required by eligible individuals to receive stimulus payments and will be done in several batches.
Given the rapid rollout of the stimulus check payments the IRS will only use the payment information in your 2019 or 2020 tax return, whichever was filed latest; or for non filers they will use the information provided via the IRS non-filers tool in 2020 or go to your government agency (for Social Security Recipients, SSI, SSDI or Veterans) for any updated information The means you cannot update bank account/direct deposit or dependent information for this check, unless notified by the IRS.
The IRS have also stated that until the first round of processing is complete (see estimated stimulus payment schedule) taxpayers should not contact their financial institutions or the IRS with payment timing questions. Instead they should check payment status online at the official Get My Payment (GMP) tool on the IRS website.
If you haven’t got your payment by the end of March and cannot see your status updated on the IRS’ GMP tool, that’s when calling IRS EIP hotline (see below for numbers) may be more helpful. At this stage those who have been able to get through to someone at the IRS have confirmed what is said above and don’t panic if you have not yet received your stimulus check payment.
The IRS are also aware of earlier payment issues with the dependent stimulus and other glitches and working on those as their payment and status systems are updated nightly. I will post updates as they come through.
Which IRS number to call?
You will need to call the automated line number provided in the Economic Impact Payment letter mailed to you if the IRS issued a payment. The EIP information number is shown in the update below (1800-919-9835). At the conclusion of the automated message (meaning a bit of wait as IRS wants to filter out obvious questions) those who need additional assistance will have the option of talking to a telephone representative. Just be patient as it can take a while to get in touch with a live agent.
Here is a real life experience from a reader on how they got through to a live IRS agent after calling the 1800 919 9835 number. Leave a comment if this worked for you.
- Don’t press anything at all just listen..
- It’ll ask for language preference. Don’t press anything) just wait till the message ends.
- They’ll continue to talk. If they start asking you additional questions (that means you messed up or they heard some background noise) hang up try again.
- Repeat step 1 and 2 until you start hearing music playing instead of asking you questions.. ( I think it’s like around the 2:10 time of u waiting) . If you hear music playing you got threw you were one of the chosen ones!
- I tried 7 times first answer.. I called again to make sure my theory was correct and it took 10 tries. So while not a quick process, it does work.
Who else can I contact if I haven’t received my expected Stimulus Check?
The IRS have clearly stated that people should NOT attempt to call about the issues with their stimulus checks until the initial round of payments is completed. Since they are over 100 million people eligible to get this payment so processing times are long and with millions of tax refunds to process the IRS is not taking calls on this payment.
I can say from personal experience and the many comments I have received on related articles that calling the IRS stage at this point on this topic is pointless. Further the IRS will not call, email, or text you about your stimulus payment for security reasons – so if you get calls or messages from people claiming they can get you a status updates, it’s probably a phishing scam.
The IRS and the agency it falls under, the Treasury Department have not provided any additional guidance or information on how people can report their problems to the IRS other than the stimulus confirmation letter. The rest of us will need to hope that letter will include information on how to report problems, including for those who have not received the stimulus payment they were expecting.
[Update for initial stimulus check payments] The IRS has recently announced that it will be adding 3500 phone operators to answer common inquiries and questions around the Stimulus Check/Economic Impact Payment (EIP).
However the IRS has reiterated that due to COVID mandated federal agency shutdowns, telephone assistance and other services will remain limited, and to use the official IRS website for the latest news and access to frequently asked questions.
GMP/IRS help Number – The number is just an automatic system giving a long message about what and who qualifies, and there are options to listen to more messages but that’s it. I went through each option prompt and it just gave a message for each, said thanks for contacting the IRS and disconnected. In addition the website is no help because although it indicates letters will be sent, which mine was with no help, and my payment status just indicates already sent with no options to get this fixed for my dependent payment. IRS toll line still has no one taking live calls. For anyone interested the numbers I’ve called are below:
IRS Line 1800-829-1040
EIP Letter IRS 1800-919-9835
I’m giving the number that is included in the EIP letter, because I am hoping that someone else will have better luck than I did.
Those who have received their original stimulus payment (around 70 million eligible Americas) can get the status of their stimulus check via the IRS Get My Payment tool. But many are getting the default error, “payment status not available,” which covers many possible issues. People who do get a check will also get a payment confirmation letter which will be mailed to each recipient’s last known address within 15 days after of the stimulus check payment. The IRS has said the letter will provide information on how the payment was made and how to report any failure to receive the payment. It hasn’t been 15 days yet so details on reporting failures is not yet public.