One thing many readers have been complaining about when it comes to getting help or information on their pending Unemployment Insurance (UI) payment or retroactive benefits claim is finding a number to call so that they can get through to someone they can speak to.
Due to ongoing staffing shortages at state UI agencies, COVID work restrictions and ongoing system/IT issues with unemployment filing systems it is very hard to get through a live person that can help you with claim issues or delayed current and back payments.
This has been acutely felt with the recently ended 2021 unemployment extensions and for PUA claimants who have to provide a lot more documentation to justify their claim. With state agencies focusing resources on updating IT systems and processing back payments related to the various UI program extensions, they have little time to take calls and actively help those desperately looking for help with their claims and wondering when they will start getting paid.
That’s why most agencies are directing people to their state website or social media channels to get more information. But a lot of time that information is generic and not helpful for most people with issues specific to their claim. So with that in mind here state UI agency contact numbers and some tips and tricks to get through to a live person.
If you have any questions or numbers/approaches that have worked for you please leave a comment below. This may help others or hopefully gets you more information on your issue.
Jump to your State (more coming soon)
California (CA) EDD Contact Numbers
You can see the regularly updated CA resource page for more information and reader comments on dealing with the CA EDD, but here are the best contact numbers for help with your UI Claim
Visit Ask EDD unemployment benefits page to request to backdate your claim if you think it has the wrong start date. Then select Claim Questions and then Backdate the Effective Date of my UI Claim Due to COVID-19.
General UI questions and technical help with registration, password resets, EDD Account Numbers, and how to use UI Online: 1-833-978-2511 (English and Spanish). Hours: 8 a.m. to 8 p.m. (Pacific time), seven days per week.
Note: EDD representatives answering general questions will not have access to your claim or payment information. To get specific claim support or information call the following numbers between 8 a.m. to 12 noon (Pacific time), Monday through Friday: For English: 1-800-300-5616; For Spanish: 1-800-326-8937
Automated phone line to certify: English: 1-866-333-4606; Spanish: 1-866-333-4606
Here are the best contact numbers and tips to get in touch a live agent at the NY DOL. See the New York Department of Labor (DOL) resource page for more information and reader comments.
- New Claim: 1-888-209-8124. This is the Telephone Claims Center (TCC). Open from Monday – Friday 8:00 AM – 7:30 PM & Saturday and Sunday 7:30 AM – 8:00 PM
- Pending Claims: 1-800-833-3000
- Weekly Certification: 1-888-581-5812 (for regular UI) or 1-833-324-0366 (for PUA).. PLEASE NOTE: PUA recipients need to certify weekly. Regular UI should be certified online or when requested by the DOL
- For NY.gov assistance or other website issues call 800-833-3000.
You must call This number here (833)-491-0632 (NY DOL LWA Certification) As I did and only found out through friends that they were receiving their $300 in Lost Wages Assistance (LWA) benefits and I wasn’t. Nor did I ever receive an email from the Dept.of labor(unemployment). Once you call this automated number and answer the (1 or 2 I forget how many exactly) question(s) you will receive your money In a matter of days literally. Please be patient, and LISTEN to all of the Question/options BEFORE answering!! GOOD LUCK (Bridgette from NY)
Like all major state UI agencies the NY DOL is currently experiencing high call volumes, so if you can get through to an agent and their website is not useful consider contacting them via their social media sites (e.g twitter) which seem to have the new updates posted regularly. Or follow me on twitter where I retweet pertinent updates.
You can see the regularly updated FL resource page for more information and reader comments on dealing with the FL DEO, but here are the best contact numbers for help with your UI Claim
- Reemployment Assistance Hotline for UI Claims – 1-833-FL-APPLY (1-833-352-7759 and choose option 5). The hours of operation are Monday through Friday 7:30 AM to 6:30 PM and Saturday and Sunday 8 AM to 5 PM ET.
- You may be eligible to modify the date of your claim to the date you originally attempted to apply for Reemployment Assistance only if you were unable to file a claim between the weeks of March 9, 2020 to April 9, 2020.
- Check your account information in CONNECT is up-to-date and accurate. Connect is the online portal for managing your DEO UI account is will be available from 8 a.m. to 7:59 p.m. daily, Monday – Friday (maintenance and processsing takes place over the weekend).
|Claims and Benefits||FAQ||Reemployment Assistance Contact Form||1-800-204-2418|
|Appeals – Clerks Office||FAQ||Appeals Email||1-800-204-2418|
|Appeals Commission||FAQ||Appeals Commission Email||(850) 487-2685|
|Employer Information||FAQ||Reemployment Assistance Contact Form||1-877-846-8770|
You have to call 1-800-204-2418 option 5. Tell the representative your issue. They will send an email to the proper department. Make sure they send it and not give you the email address and tell you to send it. I was told to send it myself and 2 weeks later I called back and was told not proper process. FYI, I’ve been waiting 5 weeks for one of my checks I never received. Told it could be from 4- 10 weeks to receive.
You can also try and use the new use the new CHAT feature on FloridaJobs.org. But many readers have said this is still a bit buggy and for general questions only.
Here are the best contact numbers and tips to get in touch a live agent at the TX TWC. See the Texas Workforce Commission (TWC) resource page for more information and reader comments.
Claim status and payment request options are available daily, 7:00 a.m. to 6:00 p.m (CT). General information is available anytime. Call: 800-558-8321
Tele-Center Phone Number: 800-939-6631; Business hours are now Sunday – Saturday, 7:00 a.m. to 7:00 p.m. Central Time.
Other Contact Options:
|your appeal of a TWC decision?||Email the Appeals Department|
|TWC customer service or for complex claim issues:||Email Customer Relations|
or call 512-463-2236.
Here are the best contact numbers and tips to get in touch a live agent at the Pennsylvania Department of Labor and Industry (L&I). See the PA resource page for more information and reader comments.
- UC Live Chat – Monday – Friday from 8 a.m. to 5 p.m.
- UC Customer Service Line: 888-313-7284
- PUA Customer Service Line: 855-284-8545; Monday – Friday from 8 a.m. – 3 p.m
If you are looking to have the effective date of your claim earlier than the week in which you opened your claim, you can call the PUA Call Center at 855-284-8545 OR you can send an email request to [email protected]. In the Subject line of the email, indicate BACK DATE REQUEST and in the body please indicate exactly when and how COVID affected your employment or self-employment and which weeks you wish to claim. The effect of COVID-19 on your employment must be due to one of the COVID-19 related reasons in the CARES Act for PUA eligibility.
Here are the best contact numbers and tips to get in touch a live agent at the NJ Division of Unemployment Insurance Labor and Workforce Development (LWD). See the resource page on this site for more information and reader comments.
Questions about your claim
- North New Jersey: 201-601-4100
- Central New Jersey: 732-761-2020
- South New Jersey: 856-507-2340
Call IDES Customer Service Center at 800-244-5631 for questions around your claim. You can also call this number it you were unable to file your claim because of capacity or system limitations or to discuss backdating your claim with a representative. See others experiences at the IDES forum page.
To certify for Unemployment Insurance benefits, click here or call Tele-Serve at 312-338-4337 Monday – Friday 3:00 a.m. – 7:30 p.m.
Georgia (GA) Department of Labor (GDOL) Contact Numbers
Its hard to get a hold of a live agent at the GDOL, and they strongly encourage you to use their online portal, but their UI customer service can be reached via 404-232-3001 or 877-709-8185. They also have a general number at 404-232-3990 per their official service directory. For more on the various comments and hundreds of comments around challenges with filing and get paid see the GA UI Forum page.
Virginia (VA) VEC Contact Numbers
Delayed payments by the VEC due to reinstated work search requirements has been a primary cause of payment delays for many Virginians. To get help you can see the following contact numbers from the VEC Customer Contact Center at 1-866-832-2363. This is available from 8:15am to 4:30pm, Monday – Friday and 9am to 1pm Saturday.
You can also call their claims info line – 800-897-5630 – to get the status of your claim and file an appeal. You can use their automated chat bot (via main VEC website) to get started in off peak or non-working VEC hours. This can get you going in the right direction faster than via the phone service.
VEC Constituents Inquiry Form for those who want to get help from their local representative on UI Payment issues. Fill in the fields on the form with your details and focus on the specific pitfalls needing to be fixed. Don’t use as a complaint form.
Virginia Workforce Connection – It is mandatory to register when you first file for UI; Mandatory to upload existing or new resume for job searching. If you don’t do this your work search requirement could be impacted and your payment could be delayed.
VA Work Search Requirements (required from June 1st) – you must actively make at least two job contacts each week and report the details online or over the phone: For regular UI claimants, online at www.getgov2go.com or over the phone at 800-897-5630; For PUA claimants, you must call 866-832-2363 and follow the prompts to file your weekly claim