How Can I Actually Speak to a Real Person or Agent at the IRS – Phone Numbers That Work For Checking Your Refund or Stimulus Check Status

With so many people experiencing high levels of frustration around getting information on their tax refund delays and stimulus checks, I thought I would take some of the feedback and tips across thousands of comments from recent articles and post some ideas on how to contact the IRS and get an actual agent on the line. The IRS has hundreds of contact numbers based on the state you live in or type of query you have and no one method is a sure-fire way to get access to a real agent who can help you. But worth trying a few of the approaches below. Just note, even the IRS and tax payer groups don’t promise all calls can be answered.

[Contacting an IRS representative for your Economic Stimulus Check Payment] Other than refunds, many Americans are desperately trying to call the IRS to discuss missing stimulus check payments (e.g. they didn’t get the dependent stimulus payment) or to get answers on why their current stimulus check was lower than expected. For the last few months it has been impossible to speak to someone at the IRS about this as the agency had most of its staff focused on paying out existing stimulus checks, on COVID leave or processing tax refunds. But that has now changed as the IRS recently announced 3500 live agents would progressively be added to answer common inquiries and questions around the Stimulus Check/Economic Impact Payment (EIP). You can see more in this article, including the primary number to call.

For tax refunds and IRS contacts, keep reading.

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A recent National Taxpayer Advocate group report stated that the IRS is already struggling to meet the service needs of U.S. taxpayers, particularly with regard to telephone service. In most years, the IRS receives more than 100 million telephone calls…. and was projecting it would only be able to answer about six out of 10 calls from taxpayers routed to speak with a telephone assistor during the filing season and about four out of 10 taxpayer calls during the full fiscal year.

Please leave a comment to help others if you find a method that works for you, or a new one not listed here. I will keep updating this list through tax season. Also remember to wait 21 days after you have filed or if you get further direction from the IRS via the WMR tool or an official letter. You can also see this YouTube video for tips on calling the IRS.

The quick approach (seems to be working this year)

  1. Call IRS number 1-800-829-0582
  2. DO NOT selection Option #1 for English
  3. Wait until the automated voice finishes talking. Then enter extension 652
  4. You may have to wait a while due to high call volumes (and redial a few times), but you will get a live agent.

The Comprehensive approach

For those of you who have yet to talk with IRS, here are a few other options you can give a try.

  1. Call the Treasury and ask if they have release your funds to your bank – Treasury number (800) 304-3107
  2. Call the offset line, if you owed monies; this will be the first indication that you been processed if it says its be paid. It will also, include a DDD date as well.(800) 304-3107
  3. If you are unable to get your transcript call and ask if they can pull it up and let you know if they see the code 846 or fax it to you. 800-908-9946.
  4. If it has been 21 days, and have a hardship get a tax advocate to set up an appt with you. They can resolve most issues within 1-2 weeks. 1-877-777-4778. They can also pull up your return and tell you the DDD.
  5. Also, when you get IRS on the line tell them you need them to do a 911 Request Form on your behalf for an advocate to contact you. Tell them you do have a hardship…they can do that.

These may or may not work, but worth a try. If all fails, then give it till in the morning and try again. IRS systems generally update every 24 hours (overnight).

 The “other questions” approach

Call the IRS: 1-800-829-1040 hours 7 AM – 7 PM local time Monday-Friday
When calling the IRS do NOT choose the first option re: “Refund”, or it will send you to an automated phone line.
So after first choosing your language, then do NOT choose Option 1 (refund info). Choose option 2 for “personal income tax” instead.
Then press 1 for “form, tax history, or payment”.
Then press 4 “for all other questions.”
Then press 2 “for all other questions.” It should then transfer you to an agent.

You will wait on hold for about 18 minutes or longer, they will ask your social, date of birth, address and name, then place you on hold to research it.

Alternative – > Call 1-800-829-1040 option 1 then option 2 and after that don’t choose anything just wait a minute or two and it’ll transfer you to someone. Just be prepared to be on hold for a while

From Diane – How to talk live to a representative:
Dial 800-829-1040 ~ Press 1 (English) ~ Press 2 ~ then 1 ~ then 3 ~ then 2… then enter the PRIMARY (whose listed 1st on your return) Social Security number…it will confirm the correct entry… After that…DO NOT PUSH ANY MORE OPTION BUTTONS…you will be connected to an agent shortly. I called this a.m. at 10:40 Central time…it said this was a high call volume time…I was connected literally in less than 60 seconds after I confirmed the social security number. Ms. Pettis answered and was a peach to help me. She found the problem within 3 minutes. I hung up..located the information they needed to have corrected (I miss spelled the last name on one of my dependents..silly huh)…I had to call back…I repeated the exact same procedure and again I talked to another delightful agent within 60 seconds of SSN verification…..She stayed ON THE PHONE with me while she FIXED the error….
Thank You for this website information….I’m truly grateful…Good Luck to all.

Talk to someone and Identifying your identity

1-800-305-5084 to verify identity but if you want to talk to someone call 1-800-829-0582 ext 652 for the IRS. Good luck! Takes about 10 minutes to get someone. Looks like I had to verify my identity for no real reason. I was transferred to number 1800-830-5084 and was put on hold for 30 minutes. All they did was ask questions from my credit report and 2014/2015 taxes. I was cleared but they said it would take up a “max” of 9 weeks to see my return (but likely to get it sooner). I asked how I could check my statues and was told to check wmr but to give it a few days.

or as described by Judy…. If you want some peace of mind you can call this # 1-800-830-5084. Tell them you are seeing that some people are having to verify their identities and ask if this is something that you have to do as well, they will tell you if whether or not you have to. And before you hang up ask them if they can kindly check your status and you will have your answer. My situation was the same as in being accepted and WMR and TT showed no change, I was extremely concerned that I would have to verify then wait the nine weeks but lucky for me, they said I didn’t have to and all is ok, it’s just taking them longer to get them out this year and basically its taking the full 21 days for most returns. Good luck, I hope you get the answers you’re looking for.

The Tax Advocate

Here’s the number to the tax advocate 1-877-777-4778 and here’s the number I call and always get someone on the line. 1-800-829-0582 Ext 652. See more details in this article for contacting a Tax advocate

The Amended Return

Generally you will have to wait 8 to 12 weeks more for the IRS to process amended returns since they prioritize regular returns. Also note that the standard”Where’s my refund” service from the IRS does not track amended tax return status’. You need to instead use the IRS tool, Where’s My Amended Return. You can also access the tool via phone by calling 1-866-464-2050.  Only call the IRS to follow-up on delayed amended return refunds after 12 weeks. The number to call is 1-800-829-1040. But some people say that this number will also work for regular returns.

Treasury Offset

If you have questions regarding the offset of your federal tax refund or offset of another U.S. government-issued payment, you can call the Treasury Offset Program (TOP) Call Center to obtain agency contact information during business hours. Toll Free: 800-304-3107

Other options

I just got off the phone with the IRS, I called 1-800-829-3676 in an attempt to find out if I possibly had to verify my ID, this is what they told me, If your refund was accepted than everything is okay, it’s just taking longer on account of a delay due to verification, have patience, you will get it. I was also told you can’t go by what TurboTax is saying and unfortunately they are issues with both the WMR tool and their 800 hotline (see end of article), so you can’t go by that either, sadly its a waiting at this point. I was also told very clearly that if for any reason you are still at received but believe you should have gotten it by now than most likely there is a problem with them being able to identify you due to a breach that took place in early January and your data was compromised, which means you will have to verify your ID for them to release your funds. You can do this by calling 1-800-830-5084. So basically if you have been accepted everything is fine, you just have to wait but if you’re still at received after some time then that means they’re having a problem identifying you and if that’s the case, unfortunately you will have to wait 6-8 weeks for your refund. I know how frustrating this is for all of you, as I am still waiting as well. This is the first time I was able to get some clear info on what is actually happening, while I feel better knowing that mine has been accepted, I feel horrible for all of those still stuck at received on account of what that means. If you have been accepted, you are all good, they’re just asking that we have patience, it will come.  I hope this helps clear it up for some of you, good luck!

Why is it so hard to talk to someone live at the IRS?

The answer is simply they have too much on and not enough people to do the work. The IRS Data book report shows that they experienced a 40% rise in live telephone calls over the last few years. Even if the rise is more moderate than in the past the trend of long wait times to talk to a real IRS agent will likely persist. After all there are early 70 million tax payers trying to get telephone assistance. The WMR site still however remains the most common channel for folks to get updates on their tax return and refunds.

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176 thoughts on “How Can I Actually Speak to a Real Person or Agent at the IRS – Phone Numbers That Work For Checking Your Refund or Stimulus Check Status”

    • I called the advocates number and got thru. Been wondering what was going on and they said the irs needed additional information. Its been since feb 24 2020. I did move so that played a part in receiving the letter from them.

      Reply
  1. It’s been almost year since filed our taxes and irs owns us money every time I call I’ll be waiting on the phone for 30mins to 2 hours to talk to a person. Every time I call they keep on telling me to wait 60 days from today’s date. I’m so tired. Last time I called I was told that they had send me letters that I have never received!

    Reply
  2. NIGHTMARE yep that’s right. For second stimulus info. I tried using the IRS tool , the info I entered was correct ( I know my social , date of birth and address ) yet I wasn’t able to see status . I’ve called for two days and waited for two hrs and transferred to the department needed waited two more hrs each time , automated message due to high call volume can’t be reached call back later or tomorrow during normal business hrs . This had been for two days literally . I’ve taken day off work due no direct deposit in any of my three possible accounts , no info can be found by previous agent spoke with on phone from day before after trying to reach after 9 hrs literally of trying who suggested to try calling if still my info want matching irs tool which it’s not. Numbers provided suggested to try they transfer you to stimulus general info number where someone talk and say in mechanical voice they can only answer general questions only can’t take personal info and cannot provide personal info , then has to transfer to different agent places you on hold for about two hrs then automated re rising high call volume department can’t be reached call later or tomorrow during normal business hrs yet calling during normal business hrs . Asking to speak to supervisor does zero good because same cycle as I described before and if you try live agent in different department they transfer to stimulus general info live person who then says same thing can’t give personal info or ask personal info and transfer to agent who may or may not take you call after incredible long hold time , if not able to talk with agent auto message department can’t be rescue try later today or tomorrow .
    NIGHTMARE BEWARE
    IRS is a joke

    Reply
  3. I’m am so frustrated with the IRS. I owed the IRS 1800.00 for taxes to be paid for 2019 filing year. I paid in full in April 2020. Mailed checks in. I checked with my bank that the funds were deposited to the Federal Treasury account in April 2020.

    In August 2020 I got a letter from the IRS that no payment has been received and I was charged full amount again, with 150+ dollars of late fees and interest.

    I called over and over and could get a hold of an agent. No luck, round and round automated recordings and auto hang ups.

    I went and made copies of all my checks, deposits, bank statements and sent a letter showing proof of payment. Did this in August of 2020. Still today Jan 1, 2021, my transcript shows no payment sent, or applied. Where did I fail? I hope to gawd I get someone on the line to fix this cause now they’re playing with my payment sent to them.

    Reply
  4. Thank you. This COVID 19 has been an absolute mess. But what can we do nothing but be patient? I’m on hold now, the estimated wait time is 15-30 minutes. I guess that better than 4 or more hours.

    Reply
  5. Diane! Solid info! Only had to hold for about 30 minutes and reached a person! Would have been lost without this helpful information!

    Reply
  6. The one reassuring part of all of this is that we are all in this together. This is my 29th call to the IRS in 2 months. Most calls have been answered by an automated machine saying “the call volume is too high” and then hangs up on me. I have reached a person for about 6 or 7 of the 29 calls and all of them have said they are not the correct department, I get transferred, that person says they are not the correct department, I get transferred back to the original person, and the cycle continues. What is most disheartening is that there have been numbers I have dialed where I am on hold 30+ minutes, I hear a weird sound, and then the system hangs up on me. This has happened at least 3 times. I have started documenting all of my calls to the IRS because I have started receiving mail from the IRS that is odd in nature, not in any way addressing my issues and instead asking me to file tax returns I have sent in twice OR another mailer telling me that my filing status is being changed. I have never used this word before, but I truly feel I am being targeted for trying to get hold of the IRS at this point. Is anyone else experiencing this?

    Reply
  7. I have read a few of these comments and it seems like it’s the same problem I am having. I mailed in my return in February, and it’s now November and still haven’t received my tax return. I have checked on it and they still have no clue where it is nor when I should receive it. I have no idea what else to do to get my money…especially when it is remotely impossible to get someone on the phone. This is highly rude and unprofessional to be treated this way. I would like to talk to someone about my money and when should be expecting it. Sigh…this is so darn stressful. I am going to guess that it won’t be until freaking next year before I see a dime. Guess I’ll be getting 2 tax return. I better be!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!1

    Reply
    • I submitted my tax return back in Feb 2020 electronically the IRS accepted it but its now January 2021 and I still have not received my Income tax. I did receive the first stimulus electronically last year but the second one I never got. Very Very frustrating to say the least. The last time I was able to talk to someone at the IRS he told me I keep calling and they still dont have any answers.

      Reply
  8. On Hold at the moment it’s 12:15 central time and have been holding for 20min it’s 10-21-2020 … I filed 01-27-2020 and was accepted right away! Still nothing I’ve received 2 letters so far, that I don’t need to take action!! So what’s the reasoning for them to hold it so damn long! I hoe I get some answers cause I HAVE Had plenty of patience!! This is my first Call ever to them.

    Reply
  9. I AM TRYING TO TALK TO A LIVE PERSON SO I CAN FIND OUT, WHAT HAPPEN TO MY REFUND DUE TO IT HAS BEEN 3-1/2MTHS NO RESPOND. I HAVE A TICKET NUMBER DUE TO I CALLED.

    Reply
    • call 8777774778 its the advocate line. im on hold now. it takes forever, but if you want your money gotta be patient. lol

      Reply
  10. People, call 1 800 829 0582 Extension 652. CALL EARLY IN THE MORNING. They open at 7am. I called at 8am and had to wait 15 minutes but got to talk to a very patient friendly young woman who took care of my questions.

    Reply
    • Thank You,
      AFTER 3 DAYS OF SITTING ON PHONE ON HOLD FOR HOURS THE 3RD DAY WAS GLORIOUS…
      I called this number 1 800 829 0582 and entered the ext. 652 number and Boom! they answered Humans do exist in the IRS work force. was on hold off and on for total of 30 minutes while the lady did research on my account to come up empty. The woman who assisted me was so kind and polite and kept apologizing for the delay on my tax refund…
      I filed my 2019 Tax Return and mailed it …2/10/2020 .
      Here it is Sept 23rd 2020 and she found Nothing?… 7 months and I’m not even in the system SCARY!!!
      My Hands are tied… Not SUPPOSE TO REFILE / RESEND MY TAX FORMS BACK IN ????????? …AM SUPPOSE TO PATIENTLY WAIT!!! ( 7 MONTHS HOW PATIENTLY IS THAT? )
      I AM DISABLED & WIDOWED…..I quit trying when we owe them they are breathing down our necks put a hold on our income til paid in full..UGH!…when they owe US….. SO WHAT?????

      Reply
  11. My refund went to the Offset Treasury Department in error back in May, my stimulus payment also went there. When I called the Offset department they informed me that it was done in error and it was released the same day right back to the IRS. Called the IRS and they do not have tracking of it. Neither department speaks to each other or can see each others system. After doing much digging, I ran across the LOCAL Taxpayer Advocate information. Called and had to leave a message. The next day I received a call from a representative, who took their time to look at my account and gave me more concrete information. She explained how their assistance works and we went from there. This was the best contact for IRS problems. Be patient though, most of them were furloughed. Click on your state for your local #s: https://www.irs.gov/advocate/local-taxpayer-advocate

    Reply
  12. I filed my taxes and it told me my federal was approved by the IRS on May 7, 2020 I haven’t heard anything else and all the tool tells me is my refund is still being processed someone please help me what do I need to do or what can I do any advice is greatly appreciated thank you all and God bless ❣️

    Reply
    • My husband and I filed on March 30th, 2020 and still have not received our payment and is still processing according to the IRS website. Ridiculous.

      Reply
  13. The letter I received said my son’s stimilus was direct deposited to my account. The IRS web site said it was deposited May 13 the date on the letter. The bank said it was not deposited to my account and to contact the IRS
    It is impossible to get a live person on the phone. How do we receive our stimulus now?

    Reply
  14. Dial 800-829-1040 ~ Press 1 (English) ~ Press 2 ~ then 1 ~ then 3 ~ then 2… then enter the PRIMARY (whose listed 1st on your return) Social Security number…it will ask you to confirm the correct entry by pressing 1. You will here another list of about 6 or 7 options. The last option will say something like: “If you need further assistance please stay on the line” or “For further assistance please stay on the line” or “If you have not heard the topic that addresses your needs, please hold” in either case, just hold. You may be asked a final question, like: “If you owe taxes and agree with the amount, press 1. If this applies to you press 1, if not don’t press anything and just wait.

    Reply
    • THIS. I have seen a lot of advice to NOT enter the SSN, but if you don’t, it goes straight to the recorded message that call volume is too high and try again later. If you do enter the SSN, you go right into the actual queue to speak to a live person. (I didn’t actually do that, as I waited, I checked the ‘Where is my refund’ website one last time, and lo and behold, it had dates.

      But this works if you enter an SSN. Now to see about that stimulus I never got…

      Reply
  15. I used the ‘Get my payment’ tool to check my stimulus. I finally got the message that my payment was schedules to be mailed on May 15. It is now May 30. I have called several times. Today it actually put me on hold for 30 minutes 3 different times. The third time waiting the 30 minute span finally spoke to someone who patched me through to the help line. It was a recording that gave no option to speak with a live person. I am beyond frustrated. Where did they mail the check? We have filed taxes each year from this same address. I need help and answers. What should I do!!!!

    Reply
  16. I Recieved my letter for my Economic Impact Payment. Notice Date May 1, 2020. My stimulas payment should come in the mail. They do not have my direct deposit. Should i be worried? Letter clearly states: YOUR ECONOMIC IMPACT PAYMENT HAS ARRIVED…. Not sure what to do? Not easy to get ahold of someone. i feel like check is lost in the mail…… :(

    Reply
  17. IRS.gov is useless to ask questions. I had an extension. In July 2019 I called my tax filer to get my 2018 tax filed. I found she had died. I then was hospitalized in August for stomach surgery. Shortly afterward I found I needed open-heart surgery. I required surgery and then was in rehab facility until late April. I then filed my 2018 and 2019 returns with H&R Block. I got info that they had been accepted by the IRS. I did not choose a direct deposit. I expected a mailed stimulus check. I have not received it. I have tried IRS.gov. Won’t tell me anything. What next?

    Reply
  18. After a 1M calls it seems like to the IRS @800 829 1040, i discovered this page and used the The Comprehensive Approach and after 55min hold, I spoke with an AGENT, Ms. Xion. She was so helpful and didn’t seem to mind my questions and explained the “hold up” on my refund and stimulus payment.
    Thank you for this contact information. I forwarded it to others that need it.

    Reply
  19. Eligible retirees and recipients of Social Security retirement, survivor, or disability benefits (SSDI), Railroad Retirement benefits, Supplemental Security Income (SSI), and VA Compensation and Pension (C&P) will receive a payment. I still haven’t received one direct deposit or check and can’t track it. Status Not Available Can anyone tell me what number to call or what to do??

    Reply
  20. What number do you call for the stimulus that should have already been direct deposited into a Direct express account and can’t track it? Status Not Available after all this time?

    Reply
  21. We need some way of contacting the IRS. It has been 9 weeks and nothing regarding our taxes nor stimulus. This is unreal. They need an email or something.

    Reply
  22. The IRS needs to have a way to verify the Account Number that a deposit went to under my account. I have received notification that my stimulus was direct deposited on 5/6/2020 however with the last 4 numbers of my account number BUT…still not deposited! Can you help me? My bank said to contact you however there is not a live person available.

    Reply
  23. I’m on SSI my SSI is direct deposit I still don’t have my check I can’t find out any information to get my payment source never works and quite frankly I’m frustrated to the inth and if you think I’m upset you should hear my wife it’s impossible to get any help I’ve given up on it

    Reply
    • can you help me i have not got my stimulus check yet the very first one i dont know if it got sent back

      Reply
  24. I have been trying to call the 800-829-4933 # for businesses. I need to request a 147c letter for the bank. I get an automated message that says they are not taking calls. I have searched for a way to request this online or electronically and the only thing I find says you have to call and request the letter. Is there any other number I can call since this number is not being answered? Or does anyone know a way to get a replacement letter. It is a letter to verify my business EIN. We moved to another state and we are trying to open an account with a local bank. The bank we used where we moved from never requested this.

    Reply
  25. I’m still waiting for my stimulus check I filed taxes for 2018 n 2019 nobody is answering the questions and phone . Can anyone tell me when the date is the checks are being sent out to staten island ny

    Reply
  26. I have not received my Stimulus money as of May 1st. I receive SSDI and do have direct deposit through DirectExpress. The Stimulus money was supposed to be deposited at the end of April. Can someone PLEASE get back to me one this matter.

    Reply
    • I have been waiting on my federal income taxes since March and it’s still saying processing I don’t owe anyone but this the longest I’ve ever had to waiting

      Reply
      • I have been waiting on my federal income taxes since February and it’s still saying processing I don’t owe anyone but this the longest I’ve ever had to waiting

        Reply
    • I am on ssdi and get it on the us direct express card I have not received my stimulus money. I have been on ssdi since 1996. Why I have not received it is the question. I made $12,816 on ssdi in 2019. Do I have to do anything.

      Reply
    • I have sent emails to SSA, Treasury and any IRS emails I can fund, not a straight answer form any of them. Always get referred to the IRS Get My Payment page which does nothing

      Reply
  27. I have not received my stimuluis pay yet and trying to figure out when I will receive it being on ssi and how I can talk to someone live can someone please help me

    Reply
  28. I have been waiting on my federal income taxes since March and it’s still saying processing I don’t owe anyone but this the longest I’ve ever had to waiting

    Reply
      • same here since march 2nd 2020 what I am doing is just calling the number that is on top 1-800-830-5084.it just got me through a live person the wait is 15-30 minutes. the when asking on the prompt English 1 than the tax line I just need answers ‘where my refund is at the tool on the web site is no help it says we cannot provide any information about ur refund. be sure to verify check with your tax preparer or tax software provider so I need a proper clarification

        Reply
        • It is the same here I mail my in February the 28th and when you go to where is my refund tool can not provide any information about it .you guys will not take calls so what do we need to do ?people need there money.

      • I filed my 2018 and 2019 The second week of March and have not got a stimulus check the only thing I got back was a refund on my 2018 state

        Reply
  29. I need my stimulas money i have been out of work for 2 months i have a 6 year old son and i need to be able to pay my bills to survive. Please send out the rest of these checks there are so many people that need it to survive

    Reply
  30. My stimulase check was sent to turbo tax. I have no card the IRS gave the last 4 didget, I gave that to them the last 4 the IRS used i was told not valid acct. I can’t ask for a new card because I don’t know the old one. I have no way to get my money! Pls help. I am on disability why didn’t they send it that way? I don’t think I am gonna get it.

    Reply
  31. Hello.. My name is Sandy Donerson I have been trying to get in contact with someone at this but hadn’t. I am trying to get my tin did before my bays is up and the app y’all have on line is unhelpful to me.So will someone please contact me.

    Reply
  32. What’s the number to call if you don’t agree on the “debts” they say you have and been taking your returns and also gst ? I don’t agree on them and think it’s bs to be taking all this from me for few years…. thanks in advance !

    Reply
  33. IN MOVING TO A NEW LOCATION,PART OF MY 2019 RETURNS WERE LOST. AT THIS POINT,I CANNOT COMPLETE MY RETURNS. WOULD YOU HAVE COPIES OF MY DIVIDENDS SOCIAL SECURITY ETC AND HAVE THEM SENT TO ME,PLEASE
    I ONLY HAVE SOME COPIES OF DIVIDENDS,AND QUITE OLD, I AM AT MY WITS END. OR CAN YOU SEND ME A COPY OF ALL
    THE COPIES SUPPLIED BY MY SOCIAL SECURITY,AND THE VARIOUS COMPANIES INVOLVED,-PLEASE? I HAVEN’T LOOKED
    FOR THE REQUESTED FORMS UNTIL NOW. THANK YOU VERY MUCH.PS.SOME OF MY INVESTMENTS HAVE A D’AGOSTARO,AND SOME DO NOT.

    Reply
  34. After trying to contact a person for over 30 minutes, I found this website. The method described in “From Diane – How to talk live to a representative” worked great!

    Reply
  35. Finally got through using 1-800-829-0582 1# and ext 652. I waited on hold for a half hour, but got to talk to a live person!

    I called twice the number on my form (1-800-829-0922) and was cut off after being on hold for a half hour each time. Thanks!

    Reply
  36. The number for overseas calling DOES NOT WORK–for some reason it kept coming back as unavailable.

    I then tried the normal, domestic 1040 number, but the recording kept saying that I was calling out of office hours even when it was the middle of the work day in the US.

    What did work? Your 1 800 829 0582 ext 652 number, but AFTER re-setting the time on my smartphone (or laptop if you are using Skype/Google Chat/whatever) to a US time zone.

    The phone system somehow checks the device system time on your phone/computer and uses it as the local time before attempting to connecting you. If it says that you aren’t in a US time zone and between office hours, EVEN IF THE OFFICE IS OPEN, it returns the ‘Our office is closed’ message. So tricky!

    I’d imagine that several of the other numbers I tried would have worked once I switched the time zone on my laptop, but I wanted to report what definitely worked for me.

    I had about a 5-10 minute wait and then a nice woman came on the line to help me and verify my identity (I just needed to order my transcript from last year).

    Thank you very much :)

    Reply
  37. Yes Yes Yes! Thank you so much!!! I was calling with a question about an LLC business 1065 form & K-1 form, and the lady was able to help me at the 1-800-829-0582 #652 extension. I was thinking, they probably couldn’t help me because my problem is about something completely different and not about a tax refund, but she got me transferred to the right people at the business line which is : 1-800-829-4933. This is a completely different number than what was given to me by the 1040 main line number.

    I had been calling the main line and pressing different options and eventually got to speak to someone, but when they transferred me to the business accounting dept @ (1-800-829-0115), I got a message that said, due to high call volume, they couldn’t talk at this time— mind you this is in July and no longer tax season when I get this message…. When I called back, the lady said that the only other option was to send me to an automated line….

    Btw, if you want to call the main line and speak to a human, you can call 1-800-829-1040, the press option 1 for english, then options 2, 2, 3, 3, and you’ll get to speak to someone to direct your call. However, as you can see by what I wrote above, I personally got better results from calling the first number listed above, but it may work for what you’re looking for.

    Reply
  38. After being on hold for 45 minutes on the 1040 line, I hung up and called 1-800-829-0582 Ext 652. I was transferred to a person in less than 2 minutes. Thanks for the help!

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    • CALLED 1-800-829-0582 THEN PRESS 1 FOR ENGLISH, THEN WHEN ASKED FOR THE EXTENSION PRES 652, WITHIN A MINUTE OR TWO I GOT A LIVE PERSON. REALLY BIG THANKS FOR THE HELP KRISTEN!

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  39. This info: “call 1-800-829-0582 ext 652 for the IRS” – worked! A live person answered in less than a minute. Thanks!!

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    • OMG. you are a life saver. This info: “call 1-800-829-0582 ext 652 for the IRS” – worked! It said that the hold time is 15-30 mins. but that is okay… at least I will be able to talk to a Live Rep. Auto-amative is not for me..

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      • This did not work for me. I called this number (1-800-829-0582) but after it prompted me that no one was able to assist me over the phone, it started speaking in spanish for about a minute and a half then hung up on me. I called back 3 times and this happened everytime. I have been trying to get ahold of someone at the IRS for 2 days now and I have had no luck. What kind of government shuts down their call center to the most important call line for civilians?

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        • Hi Payton,

          Same thing happened to me. It appears that a lot of the numbers have been suspended. Found a list of numbers at another site and got to the hold menu on one of them.

          Try 800.829.7650 and when you get to the 2nd or 3rd menu (wasn’t really paying attention) it’ll give you a choice to hold for a rep. I’m on hold to speak to someone now.

          GL

    • I called the number above – 800-829-0582 x 652 – waited for about 15 minutes and spoke to a very professional IRS agent who assisted me with my situation. You have to be a little patient. He also gave me two more numbers to call – 800-829-1040 & 800-829-0922.

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